Refund policy

Because our cookies are perishable, we’re not able to accept returns, exchanges, or refunds once an order is placed. All sales are final.

Order Changes & Cancellations

We bake to order. If you need to update your order, email hello@crumb-co.com within 2 hours of purchase and before baking begins. After that window, we’re unable to modify or cancel.

Shipping & Delivery

We ship early in the week to reduce carrier hold times.
Once an order is handed to the carrier, delivery delays, weather impacts, and missed deliveries are outside our control.
Please double-check your shipping address; packages returned or lost due to incorrect/insufficient addresses are not refundable. We can often re-ship (when product is available) for an additional shipping fee.

Warm Weather & Freshness

We may use insulation, but some softening or melting can occur and is not considered damage. Pop cookies in the fridge for 10–15 minutes, then warm per instructions for best texture.

Damaged or Incorrect Items

If something arrives damaged or incorrect, email hello@crumb-co.com within 24 hours of delivery with your order number and clear photos of the box, packing, and product. After review, we’ll arrange a replacement or store credit at our discretion.

Taste & Texture

We’re a small-batch bakery; slight variations in color, shape, or topping placement are normal. We can’t offer refunds for taste preferences or expected texture after transit/warming.

Allergens

Our products contain or may come in contact with wheat, milk, eggs, soy, peanuts, and tree nuts. We do not operate an allergen-free facility; purchases made in error for allergy reasons are not refundable.

Questions

Not sure about a flavor or shipping? We’re happy to help before you order: hello@crumb-co.com.

By placing an order with Crumb & Co., you agree to this policy.