Shipping policy
Last updated: September 27, 2025
Order Processing
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We bake to order. Most orders ship within 1–2 business days after purchase (Mon–Wed to avoid weekend carrier holds).
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During high-volume periods and holiday drops, processing may extend to 3–4 business days.
Where We Ship
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We currently ship within the United States. (No international shipping at this time.)
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Some carriers cannot deliver to PO Boxes for expedited services.
Shipping Methods & Rates
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Rates are calculated at checkout based on destination, weight, and service level.
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Typical transit times: Standard 2–5 business days, Expedited 1–3 business days. Once in transit, carrier delays are outside our control.
Warm-Weather Packaging & Freshness
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In warmer months, we may include insulation. Some softening can occur and is not considered damage.
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For best texture on arrival, chill cookies 10–15 minutes, then warm per product instructions.
Address Accuracy
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Please double-check your shipping address at checkout. Orders returned or lost due to incorrect/insufficient addresses are not refundable. We can often reship (when product is available) for an additional shipping fee.
Tracking & Delivery
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A tracking link is emailed when your order ships.
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Risk of loss passes to you when we hand the package to the carrier. If tracking shows delivered but you can’t locate the package, check with the carrier and neighbors; we’re unable to refund orders marked delivered.
Damaged or Incorrect Items
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If items arrive damaged or incorrect, email hello@crumb-co.com within 24 hours of delivery with your order # and clear photos of the outer box, packing materials, and product. After review, we’ll arrange a replacement or store credit at our discretion.
Multiple Addresses
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We can’t split one order across multiple addresses. Please place separate orders for separate destinations.
Holiday & Pre-Order Releases
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Pre-order ship dates are shown on the product page and at checkout. Orders containing both in-stock and pre-order items may ship together on the pre-order date unless otherwise stated.
Questions? We’re happy to help: hello@crumb-co.com
